Refund and Returns Policy

Effective Date: 2026-05-29

Thank you for shopping at www.esitolo.com. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

This policy outlines your rights and our procedures regarding returns, refunds, and exchanges.

1. Standard Return Window

You have 30 days to return an item from the date you received it.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging with all tags attached.
  • Accompanied by the receipt or proof of purchase.

(Note: Under standard online retail regulations, customers also have a 7-day cooling-off period to cancel purchases without penalty, excluding the cost of return shipping.)

2. Non-Returnable Items

Certain types of goods cannot be returned. These include:

  • Perishable goods (e.g., food, flowers)
  • Custom-made or personalized items
  • Intimate or sanitary goods, health and personal care items
  • Downloadable software products or digital gift cards
  • Items marked as “Final Sale”

3. How to Initiate a Return

To start a return, please contact our customer service team at [Insert Support Email Address].

Please include your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item for the same product, send us an email at [Insert Support Email Address] and send your item to: [Insert Physical Return Address].

6. Shipping Costs

  • Customer Returns: You will be responsible for paying for your own shipping costs for returning your item unless the item received was incorrect, damaged, or defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Defective/Incorrect Items: If the return is due to an error on our part (you received an incorrect or defective item), we will cover the return shipping costs.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. First, check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  info@esitolo.com

Contact Us If you have any questions on how to return your item to us, contact us at:

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